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Help Desk Solutions

Solution Overview

Softlogic's Helpdesk solutions are comprehensive solutions for optimizing customer service management. Our solutions have automated receiving, confirming, classifying and processing of service tickets, giving organizations a better overview so that they can respond quickly tocustomerrequests.

Our solution can be easily adapted to help align entire business processes right from ticket handling to complex process workflows as per a company's specific needs and our clients have experienced transparency of asset data, service tickets and customer management leading to shorter ticket response times, efficiency and high service quality, and meaningful distribution and evaluation of ticket workload.

Solution Highlights

Educational SOLUTIONS_Solution Highlights


OTRS Help Desk Solutions

Softlogic's expertise in Help desk implementation has enabled many clients to reach out to the customer needs at a prompt and well-organized manner. We have simplified the process of attending to the customer needs at a fast pace. It can be utilized on Internet as well as intranet. Many Fortune 100 companies trust OTRS for their helpdesk needs since it is multi functional.

OSTicket-Support Ticket Solution

OSTicket may be a widely-used open-source support ticket system. It seamlessly integrates inquiries created via email, phone and net-based forms into an easy easy-to-use multi-user web interface. Manage, organize and archive all of your support requests and responses in one place whereas providing your customers with answerability and responsiveness they merit.